Atlassian Experts Service by TechTime Initiative Group

JIRA or Confluence Upgrade


Rough estimate: the full procedure usually takes no more than 16 hours and we quote it at $1440+GST.

If we have to travel outside Greater Wellington area on a customer-related assignment it will be 2 days at $1,120+GST/day.

We do it in 2 phases: test environment installation and then, with at least 1 week in between, the actual production upgrade.

We strongly recommend to have a test environment and perform the upgrade there first using your production data restored from a backup, to see how long the upgrade will take for your dataset and hardware configuration and eliminate possible data issues, incompatibilities with plugins and custom add-ons.

We recommend having a week in between for your team to have a chance to get used to new features and do a bit of the UAT.  

During that week we log all the issues you've discovered and aim to deal with them before the production installation.

Some questions for you and although it might look like a long list, we often find that answering these questions helps our clients organize things on their side and gives us all the info to provide an accurate quote.

1. Will this be an on-site job or can it be done remotely? We've done it remotely for customers in Auckland and onsite in Wellington, for remote access we will need ssh or Remote Desktop access.
If required it can be limited to our office static IPs.

2. What platform is in use: OS, distributive and version. Is it running on a physical host or a VM?

3. Does the production environment have access to Internet either direct or through proxy? If through proxy, we will need proxy details.

4. What downtime/outage procedures are observed, who has to be notified/updated on progress.

5. Do you already have a test environment or should we include building one in our estimates?

6. Will there be a physical box/VM available for these purposes? Would a temporary cloud instance in Amazon EC2 be acceptable (i.e. how sensitive is your data)?

7. Are backups up to date and where can they be found?

8. Who is looking after this host/VM? What if we need something changed? For example we might need to have more memory allocated because running JIRA v5.0 may require more RAM than running v4.2.

9. What DB is currently used? Who is in charge of DB related questions ie access, running SQL statements if required.

10. Java version: If you are running your Atlassian product under version 6 (1.6) of the Sun JRE, please ensure that you are running a point release JRE 6 (1.6), latest one is 33.
We can verify this and include in our upgrade plan if required.

11. When approximately is this upgrade expected to be performed?

12. Have you bought the license for your product already? As Atlassian Partners we can assist with buying/renewing the license and include the price of the license in our final invoice. The amount for the license will be in NZ$ and include GST.

13. Are there any documents/agreements that we need to sign (NDA/contracts)? Are there any security checks/requirements we need to fulfill before we can take on this project?

14. What, if any, are important plug-ins being used?

15. What, if any, customisations have been applied to your Atlassian product and will need to be migrated?

16. Do you have a test plan?

17. Who will be supporting the installation after the upgrade?